Questions and answers

Storage is carried out exclusively by highly specialised operators in high-security vaults.

Storage locations:

• Zurich (Switzerland)
• London (United Kingdom)
• Frankfurt am Main (Germany)
• Munich (Germany)
• Singapore (Singapore)

Your precious metals are insured in the vault against burglary, robbery and fire at replacement value.

For Auvesta, the security and transparency of your precious metals have absolute priority. The professional companies selected by Auvesta have many years of experience in the storage and transport of physical precious metals.

Auvesta also makes sure that managing physically secured storage rooms is the core business of the companies selected. Most banks, on the other hand, are no longer interested in storing physical gold.

Precious metals such as gold, silver, platinum and palladium from Auvesta are a safe and sensible investment with protection against inflation. At Auvesta Edelmetalle AG you buy your precious metals at current daily prices.

If inflation is higher than the interest that can be earned with savings products, investing in precious metals is particularly worthwhile to avoid a negative real return. The price of precious metals is valid worldwide, so investors in other currency areas can also benefit from precious metals as a safe tangible asset.

The World Gold Council has just published new figures on global developments in the gold market. They show that investors invested more in gold last year than ever before. In 2020 it was around 40 percent more than in the previous year. It has become widely known that gold has guaranteed the preservation of value for thousands of years – unlike paper currencies, which constantly lose value.

The London Bullion Market Association (LBMA) sets the quality requirements for “Good Delivery” bars.

Only manufacturers certified by the LBMA may produce “Good Delivery” bars.

Good Delivery bars (standard bars) are gold and silver bars that meet the LBMA’s strict quality requirements for shape, weight and purity. A standard gold bar weighs approx. 400 ounces (approx. 12.44 kg), but can vary from 350 to 430 fine ounces. (1 ounce = 31.1 g) A standard silver bar weighs between 750 and 1,100 ounces. Standard bars must be stamped with a serial number, the manufacturer’s assay number, fineness and year of manufacture.

Auvesta buys precious metals exclusively from LBMA-certified refineries. In Germany there are only 6 refineries certified by the LBMA that can produce Good Delivery bars.

You can place a sell order with us at any time, in writing or online.

Auvesta guarantees to buy back your stored precious metals. You can sell part or all of your precious metals to Auvesta online every day during trading hours.

You can have your precious metals delivered at any time in standard denominations. You decide for yourself which transport company delivers your precious metals.

You commission Auvesta to store your precious metals. Auvesta takes responsibility for the administration and documentation of customer holdings, which are published in the login area.

You are welcome to collect your precious metals from our offices by prior appointment.

Our software and the login access are built with state-of-the-art technology and data encryption. We continuously develop them further. Proceeds from sales are transferred exclusively to verified bank accounts of the depot holder.

For legal reasons and for your own security, you must present and confirm your identity and your bank details.

Auvesta is legally obliged to establish the identity of its customers.

It is for your own security that Auvesta only makes payments from the sale of your precious metals to a bank account you have verified.

Deposits can only be made from your verified bank account. Auvesta is obliged to report suspicious payments relating to money laundering to the authorities without informing you.

You can validate your identity and bank details in the password-protected login. All documents uploaded for validation are checked with great care before they are saved as confirmed.

If you are unable to submit your documents digitally, you can also send them to us by post.

SecureCard is a security procedure that allows you to carry out your transactions conveniently and securely. The SecureCard contains 224 numbers with TANs. You receive the SecureCard by email as a PDF file. Print out the PDF file and keep it in a safe place. For each transaction that requires a TAN, two TANs are requested from your SecureCard. Once the TANs are entered, your transaction is carried out.

mobileTAN is a security procedure that allows you to carry out your transactions conveniently and securely. For each transaction that requires a TAN you receive an SMS to the mobile number stored in your depot. The SMS contains your TAN for carrying out the transaction and the order details.

Auvesta is an internationally operating company and one of the leading providers of precious metals and coins. Since 2009 Auvesta has specialised in the purchase, sale and storage of physical gold, silver, platinum and palladium.

Auvesta cannot accept liability for delays or damage caused by force majeure. Events that count as such include natural disasters, labour disputes, war, terrorism, embargoes and government measures.

As a precious metals dealer, Auvesta Edelmetalle AG is obliged under sections 1, 2 (1) no. 10 and 4 (3) of the German Money Laundering Act (GwG) to establish and verify the identity of the contracting party before entering into a business relationship. For this purpose we need to record the relevant data from your identity card – for example by means of a copy. The Money Laundering Act (GwG) provides that the dealer must keep the copies or documents for five years.

In addition, under the Money Laundering Act we are obliged to verify conspicuous transactions and then report them to the competent authorities if doubts about the legality of the transaction remain despite clarification.

The texts are translated into different languages with the greatest care and correspond to the meaning of the underlying German original texts. As a matter of principle, only the German version is authoritative.

German is our official and legally binding language of business.

You are yourself responsible for submitting any customs and/or tax declarations that may be required and for paying local taxes and/or duties that are or may be connected with the purchase, sale or storage of precious metal. Please consult your tax and/or legal adviser. Auvesta does not provide tax or legal advice. Representatives are expressly prohibited from giving tax or legal advice.

Bars with numbers are allocated to you in the vault. Through the allocation of the bars, ownership is legally transferred to you. You receive shares of standard bars stored in the high-security warehouse.

In your login area you can see the bars allocated to you.

Buy physical gold every month and build up wealth over the long term, independently of the current market price.

If you buy precious metals every month, you acquire more when prices are low and less when prices are higher. Overall this results in a more favourable purchase price. This is known as the cost-averaging effect.

The daily balance is an ownership check that Auvesta publishes every day in the customer login.

The daily balance shows the precious metal holdings of all customers and is proof that your stored precious metals are complete every day. This allows every customer to check the daily balance. The vault operators’ storage lists are also stored there.